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Privacy Policy

WE ARE COMMITTED TO PROTECTING THE PRIVACY AND SECURITY OF THE USERS OF OUR SITES

This privacy policy will advise you about our guidelines concerning the use of your personal information, including, without limitation, the reasonable efforts we make to protect your personal information in accord with these guidelines, and about what choices you have concerning our use of such information. Please read this policy carefully. We may need to change this policy from time to time in order to address new issues and reflect changes on our sites. We will post those changes here so that you will always know our policies regarding what information we gather, how we might use that information and whether we will disclose that information to anyone. Please refer back to this policy regularly. 

If you have any questions or concerns about our privacy policy, please send an e-mail to hello@downrighttile.com or contact us at 800 East 101st Terrace, Suite #350 - #395, Kansas City, MO 64131.

SCOPE OF PRIVACY POLICY

This policy applies to your use of the Website owned or operated by Downright Tile and Renovations, LLC and affiliated companies (collectively "we," "us" or "our"), including downrighttile.com and any our Facebook page or other social media pages, (collectively, the "Sites"). Unless we say otherwise, all references to the Sites in this policy include all such sites. This policy does not apply to your use of unaffiliated sites to which any of the Sites only link. This policy covers only information collected on the Sites and does not cover any information collected offline by us.

PERSONAL IDENTIFICATION INFORMATION

We may request personal identification information from you (such as your name, street address, telephone number, e-mail address and/or any other identifier that permits the physical or online contacting of you) in connection with your use of, or participation in our Website , our contests, sweepstakes, promotions, games, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors' requests for free products or services or additional information (including via e-mail to us) and in connection with other activities, services or resources we make available on any of our Sites. In all these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. Except as otherwise provided in this policy, we reasonably endeavor to ensure that we never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission (through opting in or similar procedures) except as provided for herein or otherwise as permitted or required under law.

NON-PERSONAL IDENTIFICATION INFORMATION

We collect non-personal identification information through the use of, without limitation, the following types of methodology:

Cookie technology: A "cookie" is an element of data that a website can send to your browser, which may then store it on your system.

IP address tracking: An IP address is a number that is assigned to your computer when you are on the Internet. When you request pages from our Sites, our servers log your IP address.

Web beacons: A Web beacon, or "clear gif," is a small graphic image on a webpage or Web-based document that a website can use to determine information about a user.

Non-personal identification information might include the browser you use, the type of computer you use and technical information about your means of connection to our Sites—such as the operating systems and the Internet service providers utilized and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you use on our Sites and about the links you may select from within our Sites to other areas of the Web or elsewhere online.

We use such information for our business purposes and, in particular, primarily to administer the Sites, better manage advertising on the Sites and, in the aggregate, to understand how our users as a group use the services and resources provided on our Sites. This way, we know which areas of our Sites are the favorites of our users, which areas need improvement and what technologies are being used so that we may continually improve our Sites.

We may share this aggregate statistical information with our partners, suppliers and other third parties, but we will not share any individual names, personal navigational or other personal information. For example, we may use a third-party advertising company to serve ads when you visit our Sites. We may share demographic and preference information with this company to allow them to display appropriate advertisements for you.

We use may use a proprietary advertising server to display ads on our Sites. In addition, advertisers may elect to use third-party advertising companies to serve ads onto our Sites. Some of our advertisers may display ads on our Sites that may use cookie technology or Web beacons to (i) identify nonpersonal information about our users (such as connection speed, browser and country of origin) and (ii) track user behavior within our Sites. Advertisers generally use such information to customize the display of ads within our Sites. We will not permit such advertisers to collect any personal information from our users within our Sites, however, you may choose to voluntarily provide the advertisers with your personal information. We do not have access to these cookies or any information that they may contain.

Further, we currently contract with a third-party Web analytics provider to help manage and optimize our Sites. We use this service to help us measure the effectiveness of our advertising and how visitors use our Sites. To do this, we use Web beacons and cookie technology on the Sites. The type of information we collect includes the number of hits a webpage receives, the type of browser used and the number of times a visitor makes a purchase from a particular promotion. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products and services most interest our users, and what kinds of offers our users like to see. Although this third-party provider logs the information coming from our Sites on our behalf, we control how that data may and may not be used.

LINKS TO OTHER SITES

Users will find advertising or other content on our Sites that link to the Website of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites. In addition, these sites or services, including their content and links, may be constantly changing. These Website may have their own privacy policies and customer service policies or no policy (policies) at all. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.

SECURITY POLICY

Protecting your privacy and your information is a top priority. We have taken reasonable measures to secure both your information and our physical premises. We exercise reasonable care in providing safe transmission of your information from your PC to our servers (unless sent by a means outside of our control, such as e-mail). However, we cannot guarantee that our measures will completely bar unauthorized access to your information, and by using the Sites you assume this risk.

CHOICE/OPT OUT

If you "opt in" to receive information from us or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you can send us an email to notify us of your intention. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third party who has been provided with your information in accordance with this policy.

GOOGLE ANALYTICS & ADWORDS DISCLOSURE

This website, downrighttile.com, uses the Google AdWords and other remarketing services to advertise on third-party websites (including Google) to previous visitors to our site.

This could mean that we advertise to previous visitors who have not completed a task on our site such as using the contact form to submit an inquiry. Advertising could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the downrighttile.com website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you by using theGoogle Ad Preferences page. You can also opt out of interest-based advertising entirely by adjusting cookie settings or permanently using a browser plug-in.

downrighttile.com uses Google Analytics to help analyze how visitors use the site. The tool uses “cookies.” These are text files placed on your computer to collect standard Internet log information and visitor behavior information in an anonymous form, including Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks. This information, in Google Analytics, is used to analyze trends, administer the site, track the user’s movement in the aggregate and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information in Google Analytics. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for downrighttile.com.

As part of our commitment to transparency and your privacy, we provide the following links to opt-out of cookies provided by both our first-party ad server and many third-party advertising partners who may be engaging in online behavioral advertising:

First-Party Opt-out – Please visit this link to opt-out of cookies from our first-party ad serving vendor, Google. The link is//www.google.com/settings/ads/onweb/

Third-Party and Online Behavioral Advertising Opt-out – Please visit this link to opt-out of cookies from more than 50 major third-party behavioral advertising providers. The link is//www.aboutads.info/choices/

CONSENT TO TRANSFER

The Sites are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our website, participating in any of our services and/or providing us with your information, you consent to this transfer.

YOUR ACCEPTANCE OF THESE TERMS

By using any of the Sites, you signify your acceptance of our Privacy Policy, your promise to comply with the representations you make and contained in the privacy policy and your understanding of the scope and limitations of the protections provided under the Privacy Policy and Terms and Conditions. If you do not agree to these policies, please do not use our Sites. Your continued use of the Sites following the posting of changes to these terms will mean that you accept those changes.

client Reviews

out of 23 reviews

Ann Butler

Cody was very professional, he was very good at advising us what would work well together. He showed up when he said he would , and never left a mess. We were under a time crunch , and Cody came through. The bathroom turned out beautiful. We are very happy with the end result.
We really appreciate all the hard work Cody and Trenton put into this job.

Stillwell, KS.

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James Pate

Downright Tile are true craftsmen. They take genuine pride in their work and make sure the customer is happy throughout the entire process. Some specifics from my experience:
-exceptional client communication
-upfront/honest pricing
-very prompt
-kept work area clean and free of debris
-extraordinary finished product!!!
I couldn’t be happier with my experience. Would hire again without question.

Weatherby Lake, MO.

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Nicole Galemore

Our experience with DownRight Tile was exceptional. We hired DownRight to install glass subway tile for our kitchen backsplash and coffee nook. They were extremely helpful throughout the entire process. From the get-go, they answered my millions of questions quickly and thoroughly. They were on-time throughout the project. I would say our project was a bit more complicated due to using glass tile and having a 70+ year old home with warped walls that weren't square. They exceeded our expectations and now we are using them for our bath remodel!

Shawnee, KS.

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Patricia Landwehr

My husband and I contracted with Downright Tile and Renovations to tile our basement laundry room and bath. Our house is 100 years old and the basement floor is not flat in places. They were able to level it out before installing the tile. The walls are not perfectly square, so we had lots of discussion about the best way to lay the tile to minimize the issue. They were very professional, arrived when they said they would, cleaned up the area daily and did a great job installing the tile. My husband is an engineer and very picky and was very pleased with the work. We highly recommend them. They are true craftsmen.

Brookside, MO

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Donald White

Downright Tile and Renovations repaired a faulty installation of a tiled shower floor. The previous contractor did not know what he was doing and the floor leaked badly. Downright Tile was great to work with on the project and now the shower works great. They were responsive, on time and within reason on cost. They finished the job ahead of schedule.

Independence, MO

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Dan Welter

Downright Tile and Renovations were wonderful. They are true craftsmen. Easy to work with and the results are just what I wanted. I think their pricing is too low, but don't let them know till I call them again. Thanks.

Overland Park, KS

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Shanna Smith

We are so happy we found Downright Tile. They were able to give us a custom look using the products we preferred, including modern design elements like a linear drain. They were friendly, respectful, and communicative, and do everything they can to pass cost savings on to you. Their attention to detail is fantastic. We recommend them to everyone we can, and we plan to have them back for a project in the future!

Overland Park, KS

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Jon Sestak

I cannot speak highly enough about my tile experience with Downright Tile and Renovations. First of all I want to say that the attention to detail is fantastic. Our job took a little longer, but the overall product looked amazing once finished. Typically, I would expect a job to be rushed in our circumstances, but the attention to detail did not diminish as the project went longer than expected. Would give these guys six stars if possible.

Overland Park, KS

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Kiven Moise

Downright Tile and Renovations are very professional. They did an excellent job tiling my shower walls. If your up against the fence about a tile job give them a try you won't be disappointed.

Independence, MO

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Alexzis Thomson

Thank you, Downright Tile and Renovations, for the awesome tile work! You helped convert our nightmare shower into a working shower! We initially hired a family friend to tile our master shower and shower floor. Long story short, the shower floor was not set properly and did not drain the water. :( I found Downright Tile and saw they had a knack for tile (especially showers), and knew they were the right company for the job. They knew exactly what to fix and how to fix it PROPERLY. They came in and did the job fast and effective! I can't wait to use the shower and not have to use a squeegee every time I get out. Thank you again!!! I highly recommend!

Blue Springs, MO

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Brian Joy Wilhide

We hired Downright Tile to install new tile in our fireplace. Our old tile was pretty dull... we replaced it with Jinshan Coffee tile. They advised us as to the condition of the new tiles (some chipped, some cracked, etc.) and we were able to request a new batch before we start our bathroom tiling project. They were able to select some very nice tiles for the fireplace and it is quite beautiful now. As soon as we have our ducks in a row with the new tile, we will be happy to bring Downright Tile back to replace our bathroom tile.

Lenexa, KS

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Angie's List Customer Review

We hired Downright Tile and Renovations to re-tile two fireplaces and our master bath floor. We picked our floor tile and when it arrived, found a lot of surprises. It was the last tile of it's kind from the quarry and there was a lot of variety. Downright Tile came up with a unique design which made great use of the variety and the final product is truly beautiful. They also re-tiled our family room fireplace with the same tiles. They suggested stacked stone tiles for our bedroom fireplace. Both fireplaces were transformed from boring to beautiful. Downright Tile took on our project where others might not have. It required a lot of extra cutting of tiles. They enjoyed the challenge and we are very happy with the outcome. We would confidently hire them again for any future tile work.

Kansas City, MO

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Daniel J Lopez

I am very happy with my experience with Downright Tile and Renovations. They had great communication, explained everything well, were punctual, and kept the job site clean. The finished product is exactly what we were hoping for and the price was good. I would definitely recommend them for any tile jobs you have in the future.

Overland Park, KS

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Will Woodford

Downright Tile and Renovations were extremely helpful and fast. They solved problems created by other contractors so that I didn’t end up having to deal with it. Downright Tile are perfectionists from step 1, and will not leave you without an excellent result.

Shawnee, KS

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Imene McCoy

Prompt, professional and clean! I had the best experience- Downright Tile and Renovations were fast, efficient and made the whole process super easy!! I highly recommend them!

Kansas City, MO

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Madison Grace

Very nice work & very friendly guys

Kansas City, MO

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Angie's List Customer Review

Downright Tile and Renovations were excellent to work with. They clearly understand their craft. They were professional, clean, and conscientious. I'll hire them again when I need more tile work done and refer them to others.

Kansas City, MO

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Beverly Bellinger

The project went beautifully. There were several areas around the tub and where the tub meets the floor that needed to be re-caulked; Downright Tile noted wherever new caulk was necessary within the shower/tub area and took care of it all. The amazing difference is in the floor. White tile with white grout can become discolored and hard to clean after a decade. Now it looks as good as when first installed, plus they offered care tips to maintain it. They also very graciously looked at a couple of loose kitchen backsplash tiles and provided advice on those. They're meticulous, professional and probably something of perfectionists—color matching was of critical importance to them. Our minor restoration project was clearly unworthy of their talents. Their charge was exactly as estimated ($300 plus materials). Imagine what a wonderful job they'd do on a start-from-scratch tile installation! If I had another tile project, Downright Tile is the only supplier I'd call.

Kansas City, MO

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Angie's List Customer Review

We were very satisfied with Downright Tile and Renovations' services. They were very responsive via text and were able to schedule us quickly. We had a very positive experience working with Downright Tile and love our new tile. We highly recommend them and would use them again if we eventually need tile work again.

Kansas City, MO

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David Duffield

As a very competent DIYer, it has always been difficult for me to relinquish control and hire someone else to do work on my home. My past experiences with hiring contractors has always left me disappointed in the quality of workmanship and/or the professionalism of the contractor. I can honestly say that, for the first time, Downright Tile and Renovations have exceeded my expectations. The crew were professional, timely, and the level of craftmanship was exceptional. Downright Tile took the time to plan the layout of the tile so there were professional results. I couldn't be happier and will definitely use them again on other projects. Thanks Downright Tile for all of your efforts!

Overland Park, KS

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Dan Lopez

Our house sold opening weekend. I’m sure the bathroom was a key contributor. We’re in a brand new house now so we’re set but I will definitely pass along your info to anybody who is looking. You did great work.

Overland Park, KS

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James Densmore

We recently remodeled our basement bathroom. We had multiple bids and they were all about the same. We chose to go with Downright Tile and Renovations as they warrantied their work more than the competitors. We picked out the tile and materials and then Downright Tile installed. They were on time and finished the project as expected. They explained various things when asked. We would use Downright Tile for a future project.

Mission Hills, KS

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Anna Challacombe

We hired Downright Tile to re-tile our guest bathroom and they did a phenomenal job. We've never hired anyone with more integrity or attention to detail. They always showed up when they said they would, communicated expectations, did a really exceptional job on the tile itself, and went above and beyond to make sure we were happy with the finished project and that it met their exacting standards. I would highly recommend Downright Tile to anyone looking to have tile work done.

Merriam, KS

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